Contact and Support

An MTech USA knife bought on Amazon is supported on Amazon, from delivery to refund. The company that owns the brand is listed below. Questions about the knife itself, such as which lock it uses or how to sharpen 3Cr13 steel, are answered on the homepage.

About an order

Orders Go Through Amazon

One order record already carries proof of purchase, shipment status and the return deadline, so whoever picks up the case can see all three without you retyping any of it. Start there for anything on this list:

Tracking a parcel that has not turned up
Sending one back, swapping it, chasing a refund
A charge on the card that looks wrong
A knife that arrived with a loose pivot, a bent tip or no sheath
A complaint about the seller or the listing
Repairs: a faulty knife is replaced or refunded through the order

Open your order history Contact Amazon support

A $15 knife is not repaired; it is swapped or refunded from the same order, usually before a repair could even be quoted.

Brand owner

Master Cutlery LLC

7 Azar Court

Halethorpe, MD 21227

Business hours: 9:00 am to 5:00 pm EST

Master Cutlery has owned the MTech USA brand since 2003. The address is the company's, not a returns desk. Delivery, returns and refunds for an Amazon order stay inside the Amazon account that placed it.

About the knife

A folder that feels stiff out of the box usually loosens after a few dozen openings. Blade play or a lock that does not click fully is a different matter and belongs in a return.

About this website

An independent site covering the MTech USA knife range, mtech-usa.org earns an affiliate commission on qualifying Amazon purchases that start from a link here. Buyers pay the listed price regardless. There is no support desk or phone number behind this domain, since refunds and shipments belong to the Amazon account that placed the order.

Questions about the site itself go to the contact form published with the WHOIS registration for mtech-usa.org.

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